Returns

Returns

We understand that making a purchase online is not easy when you haven’t seen or examined the goods.

To protect you from disappointment, we encourage you to closely inspect all the photos, descriptions, and details of the product before completing a purchase on our website.

If you are not sure about the product’s condition, dimensions, or any other details, you can always contact us. We are very happy to discuss items in more detail with you and, if required, will provide more information on the condition of the product, along with additional photographs.

We hope you are happy with your purchase from Ruby Watts, but should you wish to return an item we will try and make it as easy as possible for you.

Made to order and bespoke goods

Please note that the right to return does not apply to the non-refundable bespoke goods.